Appalled and sad at terrible storm response by Med-Ed

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Editor's note: The following message was directed to First Energy Corporation.

First Energy Corporation, owner of Metropolitan Edison, which services Pike County, Pennsylvania: Day 8 without power. We live 80 miles northwest of Manhattan, NY. But you’d think we lived in another country.

You have turned your back on tens of thousands of households. You have tried to spin this to make you look good. This was not a hurricane; this was not a tornado; this was not an earthquake; this was not unforeseen. This was a predicted snowstorm in a forested area. All you had to do was take proactive measures before those two powerful predicted nor’ easters dumped more than three feet of snow on Pike County (and on other counties in northeastern Pa) which left us without electric power, heat, water, phone, cable and septic. Our houses are unlivable. To add to our misery, we have had little, if any, communication from you except the obvious PR spin, such as:

March 2nd: “Hope to have answers for you ASAP.” And on March 8th, 6 days without power: “Due to a technical glitch on our outage map, the outage total shown for Pike County is inaccurate as of 9 a.m. There are approximately 5,500 customers without power in the county. Across Pennsylvania, approximately 7,000 customers are out of service.” In other words, you thought our senior citizens, some of whom are sick and /or vulnerable, children who are cold, pets that would certainly die and families who have little resources, should just bear the challenge. So on day 8 without power, you read me and my husband our “rights“ to file a complaint with the Public Utilities Commission. Is this the best you can do? It is 2018. I’m appalled and I’m sad. And I suffer for all who are victimized by your negligence or greed. I don’t even want to venture a guess which is the predominant motivation.

Linda Fields

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